Getting Started
To begin, visit our website and click “Register” in the top-right corner. Enter your address and a valid cell phone number to create your online profile. Creating a profile ensures you receive important updates and personalised communication.
If you’d like to receive our Cut Flower Availability List, tick the box labelled “Availability List – Cut Flowers.”
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How to Order
1. Find a Product
Browse the website using the category filters or search bar. For cut flowers, go to the “Shop” dropdown and select “Cut Flowers” to view current offerings.
2. Add to Cart
Click a product to view details (size, colour, quantity, etc.), select your preferences, and click “Add to Cart.”
3. Review Your Cart
Check that all product details, quantities, and prices are correct.
4. Proceed to Checkout
Choose your preferred collection point. Please note:
o A delivery fee of R161 applies.
o Minimum order for delivery: R2000. Orders below R2000 can only be collected from the farm. If delivery is required for smaller orders, contact our office to confirm feasibility.
5. Finalise Your Order
Click “Continue to Review,” “Confirm,” and “Complete Purchase.” You will receive an order number once your purchase is successful.
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Payment Policy
To ensure smooth processing, proof of payment is required before collection. Drivers will not release orders without payment confirmation. Thank you for your understanding.
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Cancellation & Amendment Policy
• 5 days or more before delivery: Cancel or amend your order without penalty. Contact our office directly — online cancellations are not supported.
• 2–4 days before delivery: A 20% cancellation fee applies. You may reduce items by up to 20% per line or add more items.
• 0–2 days before delivery: Full order value will be charged; cancellations are not permitted.
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Order & Delivery Requirements
• Minimum order for delivery: R2000
• Orders below R2000 can be collected from the farm or delivered via courier (by prior arrangement).
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Collection Points
Main Delivery Locations:
• Cape Town International Airport
• Wellington (The Old Tannery) – by arrangement only
• Super Floral – 27, 25 Transvaal St, Paarden Eiland, Cape Town
Flower Kiosk Collection Locations:
• Majik Forest Shopping Centre, Cape Town
• Optenhorst Village, Paarl
• Paarl Mall, Paarl
• Stellenbosch Square, Stellenbosch
• The Village Square, Durbanville
• Waterstone Village, Somerset West
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Pickup & Timing
• The date selected online is the dispatch date from our farm.
• On delivery day, you’ll receive a WhatsApp notification with your estimated arrival time.
• For specific timing needs, please contact the office before dispatch.
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Driver & Collection Guidelines
• Our delivery vehicle is a large white truck branded with the Adene’s Farm Flowers logo.
• Please arrive on time; flowers cannot be held beyond the allocated window.
• If you cannot meet the truck, notify us in advance — we can arrange for the florist to hold your flowers until 6 PM the same day.
• Bring your own buckets for transport.
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Courier & Airfreight Options
Courier (ST Couriers, Stikland):
• Western Cape deliveries only.
• Same-day delivery is not guaranteed.
• ST Courier invoices directly and confirms the expected delivery date.
Air Freight (FWD Freight):
• Delivery to Cape Town Airport only, after 1 PM.
• Waybill and flight details shared via WhatsApp.
• Flowers are kept in cold storage until collection.
Courier Packaging Fees (incl. VAT):
• Small Box: R30
• Large Box: R40
• Waterbags: R7 (each holds 2 bunches)
• Delivery to Cape Town Airport or ST Courier Depot: R161
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Invoicing & Payment
• Invoices are sent via email and WhatsApp.
• Please pay via EFT, using your name and invoice number as reference.
• Payment is required before collection; drivers will not release flowers without confirmation of payment.
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Delivery Schedule
• Standard delivery days: Tuesdays, Thursdays, and Fridays (Fridays only during summer peak season).
• Winter deliveries: Limited to Tuesdays and Thursdays for client-specific orders.
• For delivery on an alternative day, please contact our office. These requests cannot be processed online but can be arranged manually.
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Online Ordering
• We operate on a two-week stock upload cycle.
• If your preferred delivery date isn’t visible online, it falls outside the current ordering window and cannot yet be placed via the website.
• We can preload your order manually based on current availability:
o Availability is not guaranteed until final confirmation.
o Some substitutions may be necessary closer to your delivery date.
• We’ll stay in touch to confirm availability as your delivery date approaches.
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Special Imports
• For special import requests, please notify us in advance so we can plan and confirm availability.
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1. When to Place Your Order
To help us fulfill your order efficiently and avoid delays or substitutions, we recommend placing your order at least 4–5 days in advance.
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2. Stock Availability & Updates
• We follow a two-week stock loading cycle, updated every Monday, based on what’s available in the garden.
• All in-stock items are available for online ordering.
• If your preferred delivery date isn’t visible online, it falls outside the current ordering window and cannot yet be processed online.
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3. Preloading Orders
If your required date isn’t open online, we can preload your order manually based on current stock.
Please note:
• Preloading does not guarantee final availability.
• Substitutions may be necessary closer to dispatch depending on the harvest.
We’ll stay in close contact to confirm any changes in good time.
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4. Special Imports
For special import items, please notify us well in advance so we can plan and source accordingly.
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